Franchise Manual Publishing Consultants

Established in 1987, Manual Writers International is an award-winning, full-service independent publishing consultancy. We specialise in advising multi-nationals, SMEs and Not for Profit organisations on how best to develop and publish their Operations Manuals to impose conformity and replicate uniformity across a developing franchise, licence or branch Network.

We operate within a wide range of sectors and our clients operate many different systems.

These include:

  • B2B
  • Job
  • Management
  • Social enterprise
  • Manufacturing; and
  • Distribution.

Penny Hopkinson is the founder and Managing Practitioner of Manual Writers International. She has been with the British Franchise Association (BFA) since the mid eighties, making her one of the first Affiliates of the BFA. She has helped pioneer ethical franchising and has been a key contributor to the BFA’s Code of Ethics and, more recently, the Members’ Rule Book. In December 2011, she was appointed a Companion of the British Franchise Association (BFA) for her ‘outstanding contribution to franchising in the UK and the BFA’.

Manual Writers International is a Gold Member of the Federation of Small Businesses