About Penny Hopkinson
I help businesses turn scattered know-how into clear, usable SOPs and an operations manual that gets followed—especially in franchising and multi-site environments where consistency matters.
“ Today my work focuses on consultancy that supports Manual Magic AI®: onboarding teams, setting standards, reviewing existing manuals, and quality-checking SOPs so the output is accurate, consistent and trainable.
Who this is for?
This support is for you if you're
Building (or rebuilding)
an operations manual from existing materials
Preparing SOPs for training, compliance, franchising, scale or handover
Rolling Manual Magic AI® out
to a team and need adoption, not just access
Sitting on ‘finished’ SOPs and want a quality review before they go live
What you can book
Outcomes you should expect
🗸 Faster onboarding and fewer ‘how do I…?’ questions
🗸 Clearer structure and standards for your manual
🗸 SOPs that are easier to train and easier to follow
🗸 A practical punch list you can execute immediately
This is exactly why we created Manual Magic AI®. Most business owners know they need an operations manual. But actually writing one is time-consuming, repetitive, and often pushed to the bottom of the list. Manual Magic AI® changes that.
It helps you build a structured operations manual faster, using AI to guide the process so documenting your systems becomes achievable.
If you'd like to see how it works, you can watch a short demo here:
Please do not hesitate to contact us if you would like to set up a strategy call to help you develop a more professional Operations Manual.